Last updated on: January 23, 2024
Thank you for using HeyTap Services, which are officially provided by HeyTap ("we", "us", or "our"). We are committed to making friends with every user and providing them with considerate, professional, and premium services in the era of integration of all things.
This Personal Information Privacy Statement ("Privacy Statement") explains what personal information we collect from you during your use of HeyTap Services (the "Services") outside the Chinese mainland, how and why we do so, your rights to your personal information, and the security measures that we use to protect your personal information.
Before using HeyTap Services, please carefully read this Privacy Statement, with special attention to the terms highlighted in bold, to understand our practices regarding personal information protection. If you do not agree to this Privacy Statement, we may not be able to provide you with HeyTap Services. You acknowledge that you clearly and fully understand our collection and use of your personal information as described below.
1. How We Collect and Use Your Personal Information
We collect personal information in order to operate more efficiently and provide you with an optimal user experience. We collect information about you in below primary ways:
(1) directly from you;
(2) automatically from your use of HeyTap Services;
(3) from third parties.
The information that we collect depends on the services or features that you use, the environment in which you interact with us, and the choices you make, including your privacy settings and the services and features you use. We may use your personal information we collect for profiling and behavioral analysis to provide you with personalized services so as to show and push more suitable information, products, or services to you or better implement safeguards.
In some countries or areas, services may be provided by HeyTap authorized distributors, they may collect, use your personal information, and share your personal information to us from time to time. Please check their privacy notice for more details.
We will use your personal information solely for the purposes described below. Your personal information will only be used for the purposes identified and authorized by you at the time of collection. If we need to use your personal information for any other purpose, we will obtain your prior consent.
We may share your personal information we collect with other service providers (such as online service providers, technical service providers, and home-based maintenance service providers) so that they can help us provide you with the required services, follow up on the progress, and perform customer satisfaction surveys. Please note that some third-party service providers may be located outside of your area. If this is the case, your personal information may need to be transferred across borders. Please rest assured that we will sign data protection agreements with the third parties in accordance with relevant laws, regulations, and industry standards, implement strict supplier management mechanisms, take all reasonable, actionable, organizational and technical measures to protect your personal information from unauthorized access, disclosure, use, or alteration, or from damage or loss. For example, we will use encryption technology to secure the transmission and storage of data.
Email Service
You may contact us through our customer support email address and report any problem you may encounter.
When you do so, we may request and collect information relating to you such as your name, HeyTap Account, email address, device information (IMEI number), payment information, issue log, screenshot, video and other information needed to provide the required services so that we will be able to respond to your queries, locate the technological issues of the products you use, and improve our user experience.
Helpline Services (Including SMS Messaging)
Helpline services include our telephone customer service and SMS messaging service.
When you use our helpline services, we may request and collect information relating to you such as your name, phone number, and device information (IMEI number), the call recordings between you and our customer service representatives(telephone customer service only), payment information, issue log, screenshot, video and other information needed to provide the required services so that we will be able to respond to your queries, locate the technological issues of the products you use, and improve our user experience.
Online Services
Online services include online chat services provided by our official website and HeyTap apps, customer services provided by our official accounts registered with social media platforms.
When you use our online services, we may request and collect information relating to you such as your name, HeyTap Account, social media accounts, device information (IMEI number), payment information, issue log, screenshot, video, and other information needed to provide the required services so that we will be able to quickly check for and respond to the queries you have submitted to us and then provide you with targeted services.
We may request your personal information according to the specific required services. You are not required to provide the personal information that we may request. However, if you choose not to do so, in many cases we will not be able to provide you with our services or respond to requests you may have.
2. How We Retain Your Personal Information
The personal information we collect will be retained for the minimum period needed to fulfill the purposes for which it is collected as described in this Privacy Statement, unless otherwise specified by applicable laws and regulations. Upon the expiration of the retention period or when your personal information can be deleted, we will delete it or process it using special techniques such as anonymization to ensure that the information will not relate to you. In addition, if we no longer provide a product or service, we will notify you by sending a push notification, publishing an announcement, or any other methods, and we will delete or otherwise process relevant personal information about you through anonymization or other techniques within a reasonable period of time.
3. How This Privacy Statement Is Updated
We reserve the right to update or revise this Privacy Statement from time to time. Without your express consent, we will not diminish your rights under this Privacy Statement. We will send you update notices through different channels. If you do not agree to the changes, we may not be able to collect and use the information necessary to provide the services you request.
For matters not covered in this Privacy Statement and relating to the personal information in connection with HeyTap Services (including but not limited to third-party information, how we protect your personal information, your rights, how we process children's personal information, and how your personal information is transferred globally), please refer to our HeyTap Privacy Policy (Global) or HeyTap Privacy Notice (Europe).
4. Contact Us
If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact our data protection officer using the contact information below:
BRAVO UNICORN PTE.LTD.
Address: 9 Raffles Place, #26-01 Republic Plaza, Singapore 048619
Data Subject Rights Platform: https://brand.heytap.com/en/privacy-feedback.html
If you are located in Europe, our EU representative is OROPE Germany GmbH.
You can contact our EU representative via the following methods:
Postal address: Graf-Adolf-Platz 15, 40213, Düsseldorf, Germany
Data Subject Rights Platform: https://brand.heytap.com/eu/privacy-feedback.html