HeyTap Website Privacy Notice

Last updated on: November 26th, 2024

Version update:

1.The company's name has changed from BRAVO UNICORN PTE. LTD. to HEYTAP PTE. LTD., and the new registered address is 138 Market Street #15-03 Capitagreen, Singapore 048946.

2.The Privacy Notice has been updated for clarity and better alignment with HeyTap Website's personal information processing practices.

Introduction

Thank you for choosing HeyTap, and Welcome to the HeyTap Website！

HeyTap Website is operated by HEYTAP PTE. LTD. ("we", "us", "our", “HeyTap”, registered at 138 Market Street #15-03 Capitagreen, Singapore (048946)). HeyTap Website will provide the introduction for HeyTap brand, related products and service. 

When you visit HeyTap Website and related services on the HeyTap Website (hereinafter collectively referred to as "Services"), we may process your personal information. “Personal information” refers to all information that can be used alone or in combination with other information to identify a specific natural person.

HeyTap Website Privacy Notice only applies to the official website page of HeyTap (https://brand.heytap.com/en/index.html)  and its subpages. If you would like to know and understand how personal information is processed for a specific product/service displayed on this website, you will need to review the privacy notice for that particular product or service.

We are committed to protecting and respecting your privacy. HeyTap Website Privacy Notice (referred to as the “Privacy Notice”) describes how we collect, use, disclose, transfer, store and otherwise process your personal information when you are using our Services, the purpose, method, and scope of our processing to your personal information, your rights to your personal information, and the security measures we apply to protect your personal information.

Before using the Service, please carefully read the Privacy Notice. If you do not agree with the Privacy Notice, please stop visiting and using the HeyTap Website, and please do not provide your information when requested. By continuing to visit and use the HeyTap Website, you are acknowledging our rules regarding your personal information as described in this Privacy Notice.

Catalogue 

This Privacy Notice will help you understand the following:

1.      What Personal Information We Collect and how We Use Your Personal Information

2.      How We Use Cookies and Similar Technologies

3.      How We Retain Your Personal Information

4.      How We Entrust, Share, Transfer and Disclose Your Personal Information

5.      How We Protect Your Personal Information

6.      Your Rights to Your Personal Information

7.      How We Process Children's Personal Information

8.      Third-Party Service Providers and Their Services

9.      How Your Personal Information Is Transferred Globally

10.    How This Privacy Notice Is Updated

11.    Contact Us

Appendix: Supplemental Terms – Jurisdiction-Specific

1. What Personal Information We Collect and how We Use Your Personal Information

The information we collect depends on the Service you actually use, the environment in which you interact with us, and the choices you make, including your privacy settings and the products and features you use. Our channels for collecting personal information include: (1) you provide us your data directly, (2) we record certain data about how you interact with our products, and/or (3) we obtain certain data about you from third parties.

When we collect information, you are not obliged to provide your personal information. If you choose not to provide the information, we may be unable to provide you with the related Service or respond to or deal with the problems you may encounter. If you provide personal information which belongs  to others, please ensure that you have obtained authorization from the relevant parties.

Personal Information You provide to Us Directly

(1) When you jump to the page for HeyTap Account resetting and recovering from HeyTap Website, related HeyTap Account page need to collect your account information for security verification in order to ensure your account safety, including your phone number, email, previous password. You can further refer to HeyTap Privacy Notice .

(2) When you visit " Service" and "Contact Us"  modules of the website, we will provide you with after-sales service and customer support functions through telephone, online customer service, etc. When providing you with the above service, we may need you to provide account information, identity information, device information, and purchase receipt information to verify your identity. In addition, depending on the type of customer service you request, we may require you to provide further supporting materials related to your request, and may record your conversation with our customer service, and collect related call recordings between you and our customer service representatives. We process related personal information and data to diagnose product problems, repair customers' equipment, and provide other customer care and support services. For more details on the protection of personal information for customer service, please refer to the "HeyTap Services Privacy Statement".

(3) If you have any questions or concerns about this Privacy Notice or the processing of personal information on this website, you can also contact our data protection officer through the data subject rights platform disclosed in the "Contact Us" section in this Privacy Notice. In order to respond to the exercise of your data subject rights, you need to provide us with your basic information (country/region, contact information (email, phone number)), information related to data subject right exercise (inquiry type, exercise type for data subject right, whether you exercise the right for yourself, specific exercise/consultation content), and device/product/service information (device model, product/service type, system version, etc.). In addition, depending on the exercise type of data subject rights you request, we may require you to provide further supporting materials related to your request to verify your identity, such as account information, device identification code information, purchase receipts, device/product/service usage records, and identity relationship proof, etc.

2.    How We Use Cookies and Similar Technologies

We use cookies and similar tracking technologies on our Services to provide certain features and functionality. For more information please read our HeyTap Website Cookies Policies. 

3.   How We Retain Your Personal Information

The personal information we collect will be retained for the minimum period needed to fulfill the purposes for which it is collected as described in this Privacy Notice, unless otherwise specified by applicable laws or regulations. When the minimum or required retention period expires, we will delete or anonymize your personal information.

If we discontinue the operations of some or all of our products or services for any special reason, we will promptly inform you and stop the collection and processing of your personal information in connection with such products or services. We will also delete or anonymize such information that we hold unless otherwise specified by laws and regulations.

When you visit and use related Service of this website, the storage period of relevant personal information is as follows:

l  When you use HeyTap Account, in order to provide you with related account function and confirm your account and system security, the relevant account information will be saved until the account is cancelled;

l  When you exercise data subject rights through the Data Subject Rights Platform, the relevant personal information you provide will be stored for 5 years after we complete the exercise response.

4.    How We Entrust, Share, Transfer and Disclose Your Personal Information

We may cooperate with third parties on the processing of personal information in order to achieve relevant features of the Service. In general, we will act as the personal information controller (i.e., the subject that independently determines the purposes and methods of processing personal information) of your personal information. Sometimes, we may appoint a third party to act as a fiduciary processor (i.e., the subject that processes personal information within the scope authorized by the personal information controller) of your personal information. In addition, relevant features and services may be entirely provided by a third party, in which case the third-party acts as an independent personal information controller. When using such services or features, you should carefully read and agree to the privacy notice of the third party.

4.1 How We Entrust Third Parties to Process Personal Information

To provide you with better and more premium products and services, we may entrust our affiliates, authorized partners, and other professional service providers to process personal information on our behalf. For example, we will entrust service providers to provide us with technical support, cloud service and data storage facility, customer support services, advertising and marketing service etc.

We will require the entrusted party to observe strict confidentiality obligations and take effective confidentiality measures through a written agreement, on-site audits, or any other means as required by the law.

4.2 How We Share Your Personal Information

In order to provide you certain Service of the HeyTap website, we may share your personal information with third parties such as affiliates and authorized partners. We will only share your personal information for legitimate, proper, necessary, specific and clear purposes, and will obtain your separate consent when clearly required by laws and regulations. Such third parties have no right to use the shared personal information. 

Affiliates: In order to realize the functions of this website, we will share necessary personal information with affiliates within the scope of this Privacy Notice;

Authorized partners: Some of our services will be provided by our authorized partners only for the purposes stated in this Privacy Notice. We may share some of your personal information with our partners in order to provide you with better services and an improved user experience.

With consent: We may disclose your personal information to certain other third parties which you authorize us to disclose with your consent.

Others: Should we be legally required to comply with laws and regulations, legal procedures, litigation, and/or mandatory requirements of public institutions and government authorities, we may share your personal information to the minimum necessary extent.

Purchasers and third parties in connection with a business transaction：When we are in the process of a merger, acquisition or bankruptcy liquidation, or any similar action. If such process requires the transfer of your personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Notice; otherwise, we will require this company or organization to obtain your consent again. If the process does not involve the transfer of personal information, we will adequately inform you and delete or anonymize all your personal information under our control.

We will require above-mentioned third parties to take proper confidentiality and security measures during their processing of your personal information by means of agreements or other appropriate measures.

4.3 How We Disclose Your Personal Information

We will publicly disclose your personal information only:

(1)After obtaining your explicit consent; or

(2)To law enforcement, regulators and other parties for legal reasons.  Should we be legally required to comply with subpoenas or other legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your personal information if we sincerely believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

5.   How We Protect Your Personal Information

5.1 How We Protect Your Personal Information

We have taken reasonably practical, technical and organizational measures in accordance with industry standards to protect personal information collected in connection with our Service and prevent it from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

We have introduced safeguards up to industry standards to protect the personal information provided by you from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. We take all reasonable and actionable measures to protect your personal information. In particular:

(1)  We use mainstream security means such as SSL/TLS to encrypt many of our services. We regularly review our practices regarding information collection, storage, and processing (including physical security measures) to protect our systems from unauthorized access or alteration.

(2)  We strictly control access to personal information and only grant access permissions to our employees and those of an authorized service provider who need to access personal information in order to help us process such information. These employees are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held legally liable or be terminated. Personal information access logs will be kept and audited periodically.

(3)  The security of your information is very important to us. Therefore, we will continue our efforts to protect the security of your personal information and implement safeguards such as encrypting stored data and using end-to-end encryption during transmission to protect your information from unauthorized access, use, or disclosure. In addition, certain encrypted data is inaccessible to anyone other than the user.

(4)  When transmitting and storing your personal information of special types, we will use security measures such as encryption. When storing your personal biometric information, we will take technical measures to process it, such as only storing a summary of your personal biometric information.

(5)  We carefully select business partners and service providers and include our requirements for personal information protection in our business contracts, audits, or assessments.

(6)  We conduct security and privacy protection training, tests, and publicity activities to raise our employees' awareness of the importance of personal information protection.

(7)  We use international and industry-recognized standards to protect your personal information and actively acquire security and privacy protection certifications.

5.2 Notification and Response to Personal Information Security incidents

However, please note that while we have taken reasonable measures to protect your personal information, no websites, Internet transmissions, computer systems or wireless connections are absolutely secure.

In the event of any security breach of your personal information, we will, pursuant to applicable laws and regulations, promptly notify you of the particulars and possible impact of such event, the measures taken or to be taken by us, suggestions on how you can prevent and reduce risks, and remedies available to you. We will promptly inform you of the information about such event by email, letter, phone, or push notification. When it is difficult to inform the data subjects concerned one by one, we will publish an announcement in a reasonable and effective manner. We will also report the handling of the event in accordance with the requirements of regulatory authorities.

6.     Your Rights to Your Personal Information

We will respect your legal rights to your personal information. We provide you with a variety of ways to make privacy settings and personal information management more secure and convenient for you to ensure the security of your personal information.

To the extent required by applicable law, and based on the processing of your personal information by this website, you have the right to: (1) access, review, correct, update, and supplement your personal information; (2) request that we delete your personal information; (3) make a copy or transfer your personal information; (4) change authorization or withdraw consent. If you withdraw your authorization, we may no longer be able to provide you with the services corresponding to the original consent or authorization, but your withdrawal will not affect the processing of personal information previously carried out based on your authorization; (5) cancel your account at https://id.heytap.com/profile.html; (6)  contact us and make a complaint through the methods disclosed in this Privacy Notice; and (7) exercise relevant rights as a close relative of a deceased person.

If you are unable to exercise your rights on your own or if you have any problem in exercising the rights, you may contact us and request the exercise of your data subject rights by the way mentioned in "Contact Us" section of this Privacy Notice.

If you think the way we process your personal information does not comply with applicable data protection laws, you can contact relevant competent data protection authority.

7.     How We Process Children's Personal Information

Our Service are mainly intended for adults, and we do not provide any services directly to children. We treat anyone under the age of 18 (or a similar minimum age of full legal capacity defined in the relevant jurisdiction concerned) as a child. Please note that due to technical limitations and other objective factors, we may not be able to actively identify the age of users.

We do not actively process children's personal information. If you are a child, or if you are a parent or guardian of a child, or if you otherwise find that any data we processed may contain the personal information of a child, please contact us, and we will delete the relevant data as soon as possible once we find  that a child’s personal information is processed.

8.     Third-Party Service Providers and Their Services

Our Service may be provided by third parties or may contain links to third-party websites, products, or services. You can choose whether to access or use any website, product, or service provided by a third party or not.

We have no control over these third-party services, and this Privacy Notice does not apply to the websites, products and services provided by these third parties. Before you access these third-party services and submit related personal information, please refer to their respective privacy policies.

9.     How Your Personal Information Is Transferred Globally

As a company operating globally, we provide products and services through resources and servers around the world. We have data centers in the United States, France, India, Singapore, and Russia, which means that in compliance with applicable laws, your personal information might be transferred to or accessed from countries or regions outside of where you use our Services.

You understand that there are different risks under different data protection laws. We will take measures to ensure that the data collected by us is processed in accordance with this Privacy Notice and applicable laws, and that your personal information is as equally protected as in the country or region where you use the relevant product or service. For example, we will obtain your consent to the cross-border transfer of your personal information, or we will take security measures such as encryption, de-identification, or entering into a necessary data transfer/sharing agreement with the recipient of your data before transferring such data across borders. We will also specifically ensure that we comply with laws that require us to store data locally within a specific country or region.

10.  How This Privacy Notice Is Updated

We reserve the right to update or modify this Privacy Notice from time to time. We will notify you of any material changes to this Privacy Notice in a manner we deem appropriate, and we will indicate the "Last updated" date at the top of this Privacy Notice.

This Privacy Notice is subject to adjustments. If you continue to visit and use the website after this Privacy Notice is updated, you will be deemed to have accepted the new Privacy Notice.

The latest version of this Privacy Notice applies to our processing of your personal information. This Privacy Notice shall enter into force as of the date it is updated.

11.  Contact Us

If you have any questions, complaints, or suggestions regarding this Privacy Notice or our privacy practices, please refer to the following to contact us and our data protection officer. We will verify your identity and response to your request within the legally required period in accordance with corresponding laws and regulations applicable. Considering the complexity and quantity of data subject right requests, as well as the feasibility of technical implementation, this responding period may be extended if necessary.

Data subject right platform:

https://brand.heytap.com/en/privacy-feedback.html

Postal address: 138 Market Street #15-03 Capitagreen, Singapore (048946)

Appendix: Supplemental Terms – Jurisdiction-Specific

GDPR-Related Terms

This section only applies to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland ("Europe").

If you are a user located in Europe, HEYTAP PTE. LTD. acts as the "data controller" as defined in the EU General Data Protection Regulation (GDPR) and is able to determine the purpose for which your personal information is processed and process your personal information in compliance with this Privacy Notice and applicable terms in the GDPR.

1. Legal Bases for the Processing of Personal Information

HeyTap may process your personal information described in "1. What Personal Information We Collect and how We Use of Your Personal Information" for the purposes stated in this Privacy Notice based on any of the following legal bases, including:

l  Consent: we have obtained your express consent in advance, and you can withdraw your consent at any time;

l  Performance of a contract: the processing of personal information is necessary for us to enter into a contract or perform a contract concerning our products and/or services;

l  Compliance with legal obligations: the processing of relevant personal information is indispensable for fulfilling our legal obligations;

l  Protection of legitimate interests of us and our third-party partners: processing your personal information is necessitated by the legitimate interests of us or a third party. We will process your personal information on this lawful basis only after balancing our or the third party's interests against your privacy rights.

2. Scope of Personal Information We Process and the Purposes:

3. Additional Information on Your Rights Regarding Personal Information

According to the GDPR, you have the following rights: right to access, right to correct, right to erasure, right to restrict processing, right to object, right to data portability, right to withdraw consent, right to delete your account, right to lodge a complaint.

If you think the way we process your personal information does not comply with applicable data protection laws, you can contact relevant competent data protection authority. You can obtain the information for contacting EU data protection authorities at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

4. Additional Information on How Your Personal Information Is Transferred Globally

In principle, personal information generated and collected in the European Union will be stored in the European Union. Where your personal information is transferred to a country or region outside the European Economic Area (EEA), we will take the necessary security measures. For example，we may transfer the data subject’s personal information from EEA to a country or region which benefits from an "adequacy" decision of the European Commission, sign standard contractual clauses with the recipient approved by the EU Commission, or obtain the explicit consent of a data subject in terms of the cross-border transfer, and take any other measures that are recognized as providing a sufficient level of protection for your personal information.

For more information about the safeguards relating to personal information transfers outside Europe, please submit your request via our DSR platform: https://brand.heytap.com/eu/privacy-feedback.html).

5.    Contact Us

If you have any questions, complaints, or suggestions regarding this Privacy Notice or our privacy practices,  please refer to the following to contact us and our data protection officer:

Data subject right platform:

https://brand.heytap.com/eu/privacy-feedback.html

For users located in Europe, you can contact our EU representative, OROPE Germany GmbH:

Postal address: Graf-Adolf-Platz 15, 40213, Düsseldorf, Germany

For users located in the UK, you can contact our UK representative, Unumplus Limited:

Postal address: 7 Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA