onlinesafety

The following information is provided in accordance with the EU Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC) (the "DSA").

Single Point of Contact

support_EU@heytap.com is Heytap’s single point of contact for communications with Member States' authorities, the European Commission, the European Board for Digital Services, and recipients of the service. Communications can be sent in English or German to the above email.

Legal Representative

The legal representative of Heytap in the EU is:
Name: OROPE Germany GmbH
Address: Graf-Adolf-Platz 15, 40213 Düsseldorf, Germany
Email: support_EU@heytap.com

Notice and Action Mechanisms

Any individual or entity can submit notices concerning illegal content on Heytap's services to our following email addresses in your country: support_EU@heytap.com.

Please indicate "DSA Notice" in the subject of your email sent to us. To help us properly review your notice, the following information should be included:

a sufficiently substantiated explanation of the reasons why you allege the information in question to be illegal content;
a clear indication of the exact electronic location of that information, such as the exact URL or URLs, and, where necessary, additional information enabling the identification of the illegal content adapted to the type of content and to the specific type of our service;
your name and email address, except in the case of information considered to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU (e.g. children sexual abuse or exploitation, child pornography, contacting children for sexual purposes, or incitement, aiding or attempting to commit such offences);
a statement similar to "I confirm my belief that the content of this notice is accurate and complete".

Internal Complaint-handling System

Recipients of our services may lodge a complaint against our decision via our internal complaint-handling system within 6 months upon the receipt of the contested decision if they do not agree with our following decision:

decisions whether or not to remove or disable access to or restrict visibility of the information;
decisions whether or not to suspend or terminate the provision of the service, in whole or in part, to the recipients;
decisions whether or not to suspend or terminate the recipients’ account;
decisions whether or not to suspend, terminate or otherwise restrict the ability to monetise information provided by the recipients.

Complaints may be lodged free of charge via email sent to our following email addresses in your country: support_EU@heytap.com.

Please indicate "DSA Complaint" in the subject of your email sent to us. Complaints are processed in a timely, non-discriminatory, diligent and non-arbitrary manner under the supervision of appropriately qualified personnel. As soon as a decision has been made, it will be communicated to the complainant without undue delay.

Out-of-Court Dispute Settlement and Judicial Redress

In order to resolve disputes related to decisions made within the framework of our internal complaint-handling system, there is the possibility of seeking an out-of-court dispute settlement before a so-called "certified out-of-court dispute settlement body". The European Commission publishes a list of those bodies at https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement.

You may select any out-of-court dispute settlement body that has been certified by the Digital Services Coordinator in the relevant Member State. Heytap will work with the out-of-court dispute settlement body wherever required by law. Heytap is not, however, bound by the decision handed down by the out-of-court dispute settlement body.

The foregoing information is without prejudice to the rights of recipients of the services to enforce their claims against Heytap in court.

Measures and Protection Against Misuse

If a recipient of our services repeatedly provides content that is manifestly illegal, Heytap will suspend the provision of our services to them for up to six (6) months following the issuance of a prior warning. Furthermore, any individual or entity, who intentionally misuses our notices and complaints submitted through the notice and action mechanisms or internal complaint-handling systems by repeatedly filing manifestly unfounded notice or complaints, will be suspended for up to six (6) months after having issued a prior warning.

When deciding on suspension, Heytap will assess, on a case-by-case basis and in a timely, diligent and objective manner, whether the recipient of the service, the individual, the entity or the complainant engages in the misuse above, taking into account all relevant facts and circumstances apparent from the information available to Heytap. Those circumstances include at least the following:

the absolute numbers of items of manifestly illegal content or manifestly unfounded notices or complaints, submitted within a given time frame;
the relative proportion thereof in relation to the total number of items of information provided or notices submitted within a given time frame;
the gravity of the misuses, including the nature of illegal content, and of its consequences;
where it is possible to identify it, the intention of the recipient of the service, the individual, the entity or the complainant.

Monthly Active Recipients Information

Heytap discloses the following information on the numbers of average monthly active recipients of our relevant online platforms in the EEA during the applicable reporting period.

2023.8-2024.1 Heytap-Monthly Active Recipients under the Digital Service Act (EU)

According to Article 24(2) of the Digital Services Act (DSA), Heytap discloses the following information on the numbers of average monthly active recipients of our relevant online platforms in the EEA during the applicable reporting period. The data provided below is calculated in accordance with the relevant provisions of the DSA.

Theme Store: For the period between 2023.8-2024.1, Theme Store has had an average of 1,196,850 monthly active recipients.